Shipping Policy

Thank you for choosing our store! To help you better understand our shipping process, we have established this Shipping Policy. Please read it carefully before placing your order.

I. Shipping Coverage

We offer worldwide shipping. However, some remote areas or regions subject to international logistics restrictions may not be serviceable. Please refer to the system prompts at checkout for availability. If your shipping address falls within a restricted area, we will contact you promptly to assist.

II. Shipping Time

  1. After successful payment, we will pack and hand over your order to the carrier within 1-3 business days.

  2. The standard shipping estimated delivery time is 10-20 business days, calculated from the date the package is dispatched. This is an estimate provided by the carrier; actual delivery may vary depending on destination, customs clearance speed, weather, holidays, and other factors.

  3. During peak promotional seasons or in cases of force majeure, delivery times may be extended. We appreciate your understanding.

III. Shipping Costs

Shipping costs are displayed at checkout. Free shipping may be offered for orders above certain amounts—please refer to our store announcements for specific promotional rules.

IV. Order Tracking

Once your package is dispatched, we will send you a tracking number via email. You can use this number to track your package in real time on the carrier's website or third-party tracking platforms. If there is no tracking update for more than 5 business days, please feel free to contact us—we will assist you in checking.

V. Shipping Address

Please carefully verify your shipping address, recipient name, and contact phone number when placing your order. If delivery fails or is delayed due to an incorrect address or inaccurate contact information, you shall bear the related liability and any additional costs incurred (such as re-shipping fees). If you need to modify your address, please contact our customer service within 24 hours of placing your order.

VI. Undeliverable Packages

If a package is returned to us due to no one being available to receive it, an incorrect address, or the recipient's refusal, we will contact you to arrange reshipment. However, reshipping costs will be borne by you. If you request a refund instead, we will deduct the actual shipping and handling fees incurred before issuing a refund.

VII. Damage and Loss

  1. If the outer packaging of your package is visibly damaged upon arrival, please take photos as evidence at the time of delivery and confirm this with the delivery personnel.

  2. If your package is lost or severely damaged during transit, please contact us within 7 business days of receipt. We will assist you in filing a claim with the carrier and will arrange a reshipment or refund as soon as possible.

If you have any questions about shipping, please feel free to contact us at service@airgroce.com. Thank you for your understanding and support!