Return Policy

Thank you for choosing our store! To protect your shopping rights, we have established this Return Policy. Please read it carefully before placing your order. By purchasing from us, you are deemed to have understood and accepted all terms of this policy.

I. Scope of Returns

  1. If the item you received has quality issues (such as damage, functional defects, or missing parts) or does not match your order (e.g., wrong style, color, or size), you are entitled to request a return or exchange.

  2. For returns due to personal reasons (e.g., dislike, incorrect size, or wrong selection), we will accept the return as long as the item remains in its original condition. However, return shipping costs will be borne by you.

II. Return Deadline

All return requests must be submitted via email within 7 business days from the date of delivery, along with your order number and relevant description. Requests submitted after this period will not be accepted. If you are unable to submit within the time limit due to special circumstances, please contact us in advance—we will consider on a case-by-case basis.

III. Return Conditions

  1. Returned items must remain intact, unused, unwashed, with all accessories included, and in resellable condition.

  2. Original packaging, labels, and tags must be kept intact and not removed or damaged.

  3. The following items are not eligible for return:

    • Custom-made or personalized items;

    • Items damaged due to improper use by the customer.

IV. Return Process

  1. Contact us at service@airgroce.com to initiate a return. Provide your order number, reason for return, photos of the item, and proof of purchase (if available);

  2. Our customer service team will review your application within 24 hours and provide you with the return address and instructions;

  3. Ship the item back to us following our instructions, and pack it properly to avoid secondary damage during transit;

  4. Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

V. Shipping Fees

  1. If the return is due to our fault (quality issues, wrong item, etc.), we will cover the return shipping fee (please pay upfront and we will reimburse you along with the refund or by other means);

  2. If the return is due to personal reasons, the return shipping fee will be borne by you;

  3. If the item is damaged during return shipping due to improper packaging and is no longer in resellable condition, we will not be able to process your return, and you shall bear the related liability.

VI. Refund Information

  1. Refunds will be issued to your original payment method. The time required for the refund to reflect in your account varies by payment provider (typically 3-10 business days);

  2. If you used coupons or participated in promotional discounts at the time of purchase, the refund amount will be calculated based on the actual amount paid—promotional portions will not be refunded;

  3. If the return does not meet the conditions set forth in this policy, we reserve the right to refuse the refund and send the item back to you (shipping fee to be borne by you).

VII. Exchanges

If you need an exchange (limited to same-item size or color swaps), please indicate your exchange request when submitting the return application. Exchanges are only available for cases caused by our fault (wrong item or quality issues). Requests for exchanges due to personal reasons are subject to stock availability, and shipping fees will be borne by you.

If you have any questions about returns, please feel free to contact us at service@airgroce.com. Thank you for your understanding and support!