Contact Us

Thank you for visiting our store! We highly value every customer's trust and are committed to providing efficient and attentive service. Whatever your needs or questions may be—whether pre-sale inquiries, order tracking, after-sales support, or partnership opportunities—we welcome you to reach out to us at any time. We will respond with sincerity and patience.

You can contact us via email or live chat. Email (recommended) : Please send to service@airgroce.com, and we will reply within 24 hours (slight delays may occur on holidays). Live chat is available during PDT 9:00 AM – 6:00 PM. Messages left outside these hours will be prioritized on the next business day.

As for our service commitments, we assure you: all emails and messages will receive an initial reply within 24 hours; complex issues will be addressed with a solution or progress update within 3 business days; if extended processing time is needed, we will proactively inform you of the reason and estimated timeline. We never delay or make empty promises. We believe that timely and transparent communication is the foundation of good service, and we strive to make every interaction clear, smooth, and productive.

We take every suggestion and complaint seriously, as they are valuable references for our continuous improvement. If you are unsatisfied with any aspect, please let us know honestly—we will respond and make improvements after verification, without avoiding any issues. Personal information provided during communication will be used solely for this service interaction and will not be shared with third parties. Rest assured, your privacy is protected.

We look forward to building sincere and efficient communication with you. Feel free to contact us anytime!

Email: service@airgroce.com

PINNOVA LIMITED                    
RM.502，NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON